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Privacy & Data Protection

Version 2.0
Date: 26.03.26

Sew With Holly is committed to protecting and respecting your privacy. This notice explains what personal information we collect, why we collect it, how it is used and stored, and your rights.

 

1. Who We Are

Sew With Holly is an independent sewing studio and retail shop offering classes, workshops, pattern printing, fabric, haberdashery and related services.

The Data Controller is:

Holly Bentley
Email: hello@sewwithholly.co.uk

 

2. What Information We Collect

We may collect and process the following personal information:

  • Name

  • Email address

  • Telephone number

  • Booking details for classes and workshops

  • Waiting list details for classes

  • Order details, including pattern printing requests and uploaded files

  • Delivery or collection information where relevant

  • Emergency contact details for children attending sessions

  • Information recorded in accident, incident or safeguarding forms

  • Information provided through website enquiries

  • Messages sent via email or social media platforms

Payment information is processed securely through third-party providers. Sew With Holly does not store full card details.

We only collect information that is relevant to providing our services and running the business safely and effectively.

 

3. Why We Collect It

We collect personal information to:

  • Process class and workshop bookings

  • Manage class waiting lists

  • Process pattern printing orders and other purchases

  • Communicate about bookings, orders, collections or deliveries

  • Manage safeguarding and emergency contact responsibilities

  • Record accidents or incidents

  • Respond to enquiries, complaints or other customer service matters

  • Comply with legal obligations

  • Improve how our website and services operate

 

Our lawful basis for processing is typically:

  • Performance of a contract for bookings, orders and services

  • Legal obligation for safety, safeguarding and record keeping

  • Legitimate interests for running the business effectively and responding to enquiries

  • Consent for optional marketing communications, where applicable

 

4. How Information Is Stored

Personal information may be stored:

  • In paper form, such as booking forms, registers, accident records or safeguarding records, kept securely on the premises

  • Electronically in email accounts and business systems

  • Through our website platform and enquiry forms

  • Through booking, payment and order systems

  • Within social media messaging platforms where customers contact us that way

We take reasonable steps to keep personal information secure and accessible only to authorised persons.

 

5. How Long We Keep Information

We keep personal information only for as long as necessary for the purpose it was collected, including:

  • Booking, attendance and waiting list records

  • Order and transaction records

  • Pattern printing order information and uploaded files, where needed to complete the order

  • Safeguarding and accident records, retained in line with legal, insurance or safeguarding guidance

  • Complaint correspondence and related communications

When information is no longer needed, it is securely deleted or destroyed.

 

6. Sharing Information

We do not sell personal information and do not share it for marketing purposes.

Information may be shared where necessary:

  • With website, booking, payment or delivery providers in order to run our services

  • With emergency services where required

  • Where legally required to do so

  • Where necessary to protect the safety of a child or adult

We only share information that is necessary for that purpose.

 

7. Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your information where appropriate

  • Object to or restrict certain types of processing where applicable

  • Withdraw consent where consent is relied upon

Requests can be made by emailing hello@sewwithholly.co.uk.

 

8. Cookies

Our website may use cookies to make the site work properly and to understand how it is used. Please see our separate Cookie Policy for further details.

 

9. Changes to This Notice

This notice will be reviewed periodically and updated where necessary. The latest version will always be available on our website.

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